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UAE Residents must present a valid Emirates ID and UAE Driving License. Tourists need their original Passport, Entry Visa stamp, Home Country Driving License, and (depending on nationality) an International Driving Permit.

The minimum age to rent a standard vehicle is 21 years. For premium SUVs and luxury vehicles, the minimum age is 25 years.

A valid credit card in the primary driver's name is legally required to block the security deposit. Cash or debit cards cannot be used for the security block.

Our cars have automated toll tags. You do not need to stop. A fee of ~5 AED per crossing (includes admin fee) will be deducted from your security deposit after your rental ends.

The renter is 100% responsible for all traffic fines incurred during the rental period. Fines will be charged to your credit card along with a 10% administrative processing fee.

Public parking in Abu Dhabi (Mawaqif) and Dubai (RTA) must be paid by the driver via SMS, apps, or payment machines to avoid ticketing.

By UAE law, you cannot repair a car without a Police Report. Call 999 or use the Saaed app immediately for ANY damage or scratch. Without a report, you pay the full repair cost.

Collision Damage Waiver (CDW) limits your liability if the car is damaged, provided you have a valid Police Report. It typically does not cover tires, windshields, or undercarriage damage.

Driving off-road, on beaches, or dune bashing in the desert is strictly prohibited and instantly voids all insurance. You will be fully liable for all recovery and repair costs.

We operate on a "Same-to-Same" policy. You must return the vehicle with the exact same level of fuel it had when you collected it. Missing fuel will be charged at a premium rate.

Standard rentals include 250km per day or 4,500km per month. Excess mileage is charged on a per-kilometer basis upon return.

Crossing into Oman requires prior written approval (NOC) from First Cars and the purchase of specific cross-border insurance at least 48 hours in advance.

Deposits are blocked on your credit card and released after 21-30 days. This delay is mandatory because UAE traffic fines from other emirates can take weeks to register in the central police system.

We accept Visa, Mastercard, and American Express for rental payments. However, a physical Credit Card (not debit) is strictly required for the deposit block.

Free cancellation is available up to 48 hours before your booking. Late cancellations or no-shows will be charged the equivalent of one full rental day.

We offer convenient delivery to Abu Dhabi and Dubai International Airports, as well as major hotels. Advance notice is required and delivery fees may apply.

We offer a 2-hour grace period for returns. Returning the vehicle more than 2 hours late will result in a charge for an additional full day.

Our team will conduct a thorough photo/video inspection with you at pickup. We highly encourage you to take your own photos of the fuel gauge and car exterior before driving off.